Cash App

SMS Phishing Attempts
Investigating - We're aware of scam attempts made via text message asking recipients to complete a Cash App transfer. As a reminder, Cash App will never ask you to complete a transaction via SMS - payment activity occurs in-app only.

If you receive a message from someone posing as Cash App, do not click any links or reply - we also recommend blocking the sender to prevent further messages.

If possible, please send a screenshot of the message to spoof@squareup.com so we can further investigate.
Aug 22, 01:32 UTC
Send & Receive Money Operational
Cash Card Operational
Direct Deposit Operational
Boost Operational
Add Cash Operational
Cash Out Operational
Investing Operational
Bitcoin Operational
Settings Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 24, 2020

No incidents reported today.

Nov 23, 2020
App Crashing on Launch
Resolved - Our team’s been able to get a fix in place for iPhone 12 customers experiencing the app crashing upon startup. In order to resolve this, please uninstall and reinstall the latest version of the app from the App Store.
Nov 23, 17:28 UTC
Monitoring - Our team’s been able to get a fix in place for iPhone 12 customers experiencing the app crashing upon startup. In order to resolve this, please uninstall and reinstall the latest version of the app from the App Store.

Thanks again for your patience while we worked to get this resolved.
Nov 22, 18:06 UTC
Identified - Our team believes to have identified the issue and are working to push a fix.

We'll be sure to update everyone here with any next steps, and thanks again for your patience as we work on a solution.
Nov 21, 19:09 UTC
Update - We're still working on a solution for the app crashing upon launch for customers migrating their data to an iPhone 12.

Thanks for hanging in there with us. As soon as we have more to share, we'll be back with an update.
Nov 21, 17:34 UTC
Update - We're continuing to investigate reports of the app crashing upon startup for customers migrating their data to a new iPhone 12.

We'll continue investigating through the night and will be back with an update as soon as we can.
Nov 21, 01:55 UTC
Investigating - We're aware of customers who are migrating their data to a new iPhone 12, experiencing the app crashing upon launch.

We're working on a solution and will be sure to update everyone here.
Nov 20, 22:46 UTC
Nov 22, 2020
Nov 21, 2020
Delayed Payments and Login Issues
Resolved - Today's connection issues with payments and notifications have been fully resolved. To check the status of your payment, please view your transaction activity. If your payment is still pending, please pull down on the screen to refresh and send.

Thanks again for your patience as we worked to resolve this issue.
Nov 21, 19:06 UTC
Investigating - We are currently investigating some payment delays and login issues. Our team is hard at work looking for a solution. We appreciate your patience.
Nov 21, 16:21 UTC
Nov 20, 2020
In-app Verification
Resolved - A fix has been implemented and we're currently monitoring results. We'll return with another update soon.
Nov 20, 01:50 UTC
Investigating - We're experiencing an issue with uploading documents in-app for verification and are investigating. We'll be back with an update soon - thank you for your patience.
Nov 20, 01:04 UTC
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Intermittent Connection Issues
Resolved - Today's connection issues have been fixed.

To check the status of your payment, please review your Activity Feed. If your payment is still pending, pull down on the screen to refresh and send.

Thanks again for your patience as we worked to resolve this issue.
Nov 12, 17:50 UTC
Monitoring - A fix has been implemented and we're currently monitoring results. We'll return with another update once this issue has been fully resolved.
Nov 12, 17:42 UTC
Investigating - We're aware of some connection issues and are currently investigating. If your payment is pending, please do not re-attempt at this time.

We'll be back with an update soon - thank you for your patience.
Nov 12, 17:24 UTC
Nov 11, 2020
iOS Crashes
Resolved - This incident has been resolved.
Nov 11, 14:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 14:33 UTC
Investigating - We’re currently looking into an issue causing the app to crash on iOS devices when opening the Activity tab. This will not affect the usability of other tabs in-app.

We'll be back with another update as soon as we have more to share.

Brokerage services by Cash App Investing LLC, member FINRA / SIPC. Investing involves risk; you may lose money.
Nov 11, 01:50 UTC
Nov 10, 2020

No incidents reported.

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