Cash App

SMS Phishing Attempts
Investigating - We're aware of scam attempts made via text message asking recipients to complete a Cash App transfer. As a reminder, Cash App will never ask you to complete a transaction via SMS - payment activity occurs in-app only.

If you receive a message from someone posing as Cash App, do not click any links or reply - we also recommend blocking the sender to prevent further messages.

If possible, please send a screenshot of the message to spoof@squareup.com so we can further investigate.
Aug 22, 01:32 UTC
Send & Receive Money Operational
Cash Card Operational
Direct Deposit Operational
Boost Operational
Add Cash Operational
Cash Out Operational
Investing Operational
Bitcoin Operational
Settings Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 5, 2020

No incidents reported today.

Dec 4, 2020

No incidents reported.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020
Intermittent Connection Issues for Cash.App Website
Resolved - The connection issues with Cash.App have been fully resolved. Thanks again for your patience as we worked to resolve this issue.
Nov 30, 19:02 UTC
Update - We are continuing to investigate this issue.
Nov 30, 19:01 UTC
Investigating - We're currently experiencing connection issues with Cash.App, and are investigating this now. While our team works to restore Cash.App, you can still access your account directly from https://cash.app/account

We'll be back with an update soon - thank you for your patience.
Nov 30, 18:36 UTC
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Intermittent Connection Issues
Resolved - Our team's gotten a fix in place for customers whose Cash Card was declining at a merchant, but showing as captured in-app.

Declined payments should have corrected themselves and your balance should now be up to date. If you had a payment fail, you're welcome to retry it at this time.

Thanks for your patience while we worked on a solution.
Nov 24, 22:32 UTC
Identified - Our team's continuing to work on a solution, but declined payments should correct themselves within an hour or two as we work through affected payments. Your balance should also correct itself automatically. Once your balance has been corrected, you're welcome to retry a failed payment.
Our sincere apologies for the interruption, and we'll be back with a update ASAP.
Nov 24, 21:14 UTC
Investigating - We're aware of some connection issues causing Cash Cards to decline at merchants, but show as captured in-app.

Our team is working on a solution and will share updates here as we learn more.
Nov 24, 20:12 UTC
Nov 23, 2020
App Crashing on Launch
Resolved - Our team’s been able to get a fix in place for iPhone 12 customers experiencing the app crashing upon startup. In order to resolve this, please uninstall and reinstall the latest version of the app from the App Store.
Nov 23, 17:28 UTC
Monitoring - Our team’s been able to get a fix in place for iPhone 12 customers experiencing the app crashing upon startup. In order to resolve this, please uninstall and reinstall the latest version of the app from the App Store.

Thanks again for your patience while we worked to get this resolved.
Nov 22, 18:06 UTC
Identified - Our team believes to have identified the issue and are working to push a fix.

We'll be sure to update everyone here with any next steps, and thanks again for your patience as we work on a solution.
Nov 21, 19:09 UTC
Update - We're still working on a solution for the app crashing upon launch for customers migrating their data to an iPhone 12.

Thanks for hanging in there with us. As soon as we have more to share, we'll be back with an update.
Nov 21, 17:34 UTC
Update - We're continuing to investigate reports of the app crashing upon startup for customers migrating their data to a new iPhone 12.

We'll continue investigating through the night and will be back with an update as soon as we can.
Nov 21, 01:55 UTC
Investigating - We're aware of customers who are migrating their data to a new iPhone 12, experiencing the app crashing upon launch.

We're working on a solution and will be sure to update everyone here.
Nov 20, 22:46 UTC
Nov 22, 2020
Nov 21, 2020
Delayed Payments and Login Issues
Resolved - Today's connection issues with payments and notifications have been fully resolved. To check the status of your payment, please view your transaction activity. If your payment is still pending, please pull down on the screen to refresh and send.

Thanks again for your patience as we worked to resolve this issue.
Nov 21, 19:06 UTC
Investigating - We are currently investigating some payment delays and login issues. Our team is hard at work looking for a solution. We appreciate your patience.
Nov 21, 16:21 UTC
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