Monitoring - Our team has identified the issue causing failed person-to-person payments, affecting UK customers on iOS 3.68 and up. The team is actively working on a fix, though an exact timeframe estimate is not yet available. If your payment fails the first time, you're welcome to retry.
Aug 2, 10:32 PDT
Update - The team is still working on a fix for the issue causing failed person-to-person payments, affecting UK customers on iOS 3.68 and up. If your payment fails the first time, you're welcome to retry.
Jul 22, 13:34 PDT
Investigating - We’re aware of an issue causing failed person-to-person payments, affecting UK customers on iOS 3.68 and up. The team is currently working on a fix. If your payment fails the first time, you're welcome to retry.
Jul 22, 07:10 PDT
Resolved -
This incident has been resolved.
Aug 11, 08:16 PDT
Investigating -
Our team has been made aware of an issue affecting some direct deposits, causing them to be delayed. We appreciate your patience while we work to resolve this issue, and we'll share updates here when they're available.
Aug 11, 07:40 PDT
Resolved -
The majority of customers who were impacted by the direct deposit issue from August 1, 2022 should have received their deposit by now. Cash App’s direct deposit option is currently working as expected, and this issue only impacted some deposits from August 1, 2022.
If you were affected, please contact the sender of your direct deposit to have your deposit resubmitted if you haven’t already. They should be able to confirm that the deposit was returned to their account in about 2 business days (August 3, 2022) from when the error occurred. The deposit can then be re-sent to your same account & routing number.
Should you have further questions or need additional assistance, please contact our team using any of the methods outlined here: https://cash.app/contact
Aug 4, 12:22 PDT
Monitoring -
Our team's continuing to remediate customers affected by the direct deposit issue from August 1, 2022 that caused some customers to not receive their deposit as expected. Cash App's direct deposit option is currently working as expected, and this issue only impacted some deposits from August 1, 2022.
If you were affected, please contact the sender of your direct deposit to have your deposit resubmitted. They should be able to confirm that the deposit was returned to their account in about 2 business days (August 3, 2022). The deposit can then be re-sent to your same account & routing number.
If you have further questions or additional assistance is needed, please contact our team using any of the methods outlined here: https://cash.app/contact
Aug 3, 13:32 PDT
Update -
Our team is aware of an issue causing delayed direct deposits from August 1st, 2022, and we're working on communicating with impacted customers on any next steps. We'll continue to share updates here as things change.
Aug 2, 12:33 PDT
Identified -
Our team is aware of an issue causing delayed direct deposits and we're working on communicating with impacted customers on any next steps. We'll share updates here as the situation progresses.
Aug 2, 09:55 PDT
Update -
We are continuing to investigate this issue.
Aug 2, 07:44 PDT
Investigating -
Our team is aware of an issue with missing Direct Deposits. They've identified this issue, and are working on a resolution.
Aug 2, 07:43 PDT
Resolved -
The team has identified and resolved the issue causing some customers to be unable to buy or sell stocks. If the issue continues, please reach out.
Aug 3, 10:29 PDT
Update -
The team has identified and resolved the issue causing some customers to be unable to buy or sell stocks. If the issue persists, please reach out.
Aug 3, 07:56 PDT
Investigating -
We’re currently looking into an issue with Cash App Investing. Some customers may be unable to buy or sell stocks at this time. Please check back here for updates.
Aug 3, 07:13 PDT
Aug 2, 2022
Unresolved incident: Increase In Payment Failures for UK Customers on iOS from v3.68.