Investigating - We're aware of scam attempts made via text message asking recipients to complete a Cash App transfer. As a reminder, Cash App will never ask you to complete a transaction via SMS - payment activity occurs in-app only.
If you receive a message from someone posing as Cash App, do not click any links or reply - we also recommend blocking the sender to prevent further messages.
If possible, please send a screenshot of the message to spoof@squareup.com so we can further investigate.
Aug 22, 01:32 UTC
Resolved -
This incident has been resolved.
Jan 23, 14:32 UTC
Update -
We're continuing to make progress on this issue, and our team estimates a few more hours until we're fully caught up.
To reiterate, you may not be able to see your current locked Boost progress, but you should still able to complete the requirements to unlock a Boost, such as completing 2 or more transactions to unlock a locked Boost.
If a Boost has been unlocked successfully, you should be able to select the Boost and use it.
We'll share a final update here once we get everything back up and running.
Jan 23, 01:56 UTC
Identified -
We're aware of some customers unable to see their locked Boost progress in-app and are working on getting a fix in place.
You may not be able to see your current locked Boost progress, but you're still able to complete the requirements to unlock the Boost, such as completing 2 or more transactions to unlock a locked Boost.
If a Boost has been unlocked successfully, you should be able to select the Boost and use it.
We'll be back with an update as soon as possible.
Jan 22, 23:33 UTC
Resolved -
This incident has been resolved.
Jan 14, 01:04 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jan 14, 01:04 UTC
Update -
Our team's aware of some customers experiencing issues with Bitcoin, Boost Swapping, and Adding Cash. We're currently investigating. We'll be back with an update on the situation as soon as we know more.
Jan 14, 00:51 UTC
Update -
We are continuing to investigate this issue.
Jan 14, 00:51 UTC
Investigating -
Our team's aware of some customers experiencing issues with Bitcoin, Boost Swapping, and Adding Cash. We're currently investigating. We'll be back with an update on the situation as soon as we know more.
Jan 14, 00:45 UTC