Resolved -
We've fully resolved the issue preventing some customers from activating their Cash Card. Thank you for your patience!
Mar 17, 18:49 UTC
Update -
All pending payments have now been sent. We recommend viewing your in-app Activity to view the status of your payment - if it's still pending, please pull down on your screen to refresh and send.
We're still working to resolve the issue preventing some customers from activating their Cash Cards successfully, and will continue to share updates here.
Mar 17, 16:44 UTC
Identified -
We've identified the root cause of the issue and are working towards a solution. We recommend checking your in-app Activity to view the current status of your payment. If it's still pending, there is no need to retry - it will be sent shortly.
In addition, some customers may be experiencing trouble activating their Cash Card at this time. We're continuing to investigate.
We'll be back with another update as soon as possible. Thank you for your patience.
Mar 17, 16:10 UTC
Investigating -
We're aware of connection issues and are actively investigating. Please do not re-attempt any pending payments at this time. We'll return with an update shortly.
Mar 17, 15:28 UTC