Cash App

Cash Card ATM Issues

Incident Report for Cash App

Resolved

This incident has been resolved.
Posted Apr 01, 2021 - 07:06 PDT

Update

We're continuing to work on a solution for all customers affected by the Cash Card issues from today which included ATM withdrawals and cash back transactions.

There shouldn't be any new issues coming up, so if you were affected, you're welcome to retry the payment that was impacted.

We'll keep our investigation going into the evening, and will share any updates with everyone here.
Posted Mar 31, 2021 - 17:02 PDT

Identified

Our team believes we've identified the root cause affecting Cash Cards and are working to ensure everyone has a correct balance.

We'll continue to share updates here as we learn more.
Posted Mar 31, 2021 - 15:00 PDT

Investigating

We're aware of some customer's not receiving funds when Cashing Out via ATM with their Cash Card.
Posted Mar 31, 2021 - 13:55 PDT
This incident affected: Cash App Card.