We're continuing to work on a solution for all customers affected by the Cash Card issues from today which included ATM withdrawals and cash back transactions.
There shouldn't be any new issues coming up, so if you were affected, you're welcome to retry the payment that was impacted.
We'll keep our investigation going into the evening, and will share any updates with everyone here.
Posted Apr 01, 2021 - 00:02 UTC
Identified
Our team believes we've identified the root cause affecting Cash Cards and are working to ensure everyone has a correct balance.
We'll continue to share updates here as we learn more.
Posted Mar 31, 2021 - 22:00 UTC
Investigating
We're aware of some customer's not receiving funds when Cashing Out via ATM with their Cash Card.